FAQ

Shipping Times

Shipping times vary, but on average, with the $5.95 option, we see anywhere from 1-2 days if within NSW to 3 days to most other parts of Australia.

To WA, TAS and NT, longer shipping times are to be expected.

Dispatch times with us (how long it takes for us to send your tea) are good, with most orders shipping the same day or the next at the latest.

 

Hygiene and Covid Precautions

We constantly have eyes on our tea to ensure that it remains up to our usual standards. Gloves/Scoops are used at all times, along with regular spot checks.

 

Regarding the recent covid events, we have our logbook, anti-bacterial hand gel, and regularly maintain space between staff. We're a pretty small team, too, so that also helps achieve this reasonably quickly! Naturally, if anyone feels even slightly unwell, they'll be resting until 100% clear.

Order Errors

If we've made a mistake (it's rare, but it can happen!), just let us know, and we'll ship you anything that was missing. Any extra tea you've received is also yours to keep.

 

Order Changes

If you have any changes you'd like to make to order or wish to add something else after you've made the payment, just let us know, and we'll be able to fix that up for you. This will be much easier if you let us know before we've shipped!

 

If you have placed two separate orders and paid to ship both times, don't worry. We'll probably notice and then refund you the shipping costs for one of those orders - and shipping costs for both of your orders if the sum is over $60.

It's best to let us know, though, just in case.

 

My order didn't arrive.

If your order takes longer than expected, please let us know, and we'll work with you to resolve this problem.

We use both Australia Post and Sendle for deliveries. Your tracking email updates should reflect which company we have used.

 

Privacy

We take all things privacy very seriously and take great care to ensure all of your information is secure.

Upon ordering, Hibiscus Tea House staff can only see the last four digits of your card number - and no card information is saved. It is for this reason that you must reenter your card upon every order.

We can also remove all data you have shared with us at a push of a button - with all requests to do so are actioned within 24 hours.

Express Post

We used to offer Express Post with Australia Post. Still, due to an increase in rates and the occasional disappointment in deliveries taking much longer than expected, we have discontinued this for the time being.

If your order is urgent, please let us know at sales@hibiscusteahouse.com, and we can still provide you with express shipping for $3 extra.

Refunds can't be provided based on shipping times as our dispatch time is swift, with transit times being out of our control. If you have a function or event and your order is urgent, please let us know!