China Sencha Pyramid

We do not offer returns if you simply change your mind due to the product being perishable.  

Returns will be determined on a case by case basis. 

To be eligible for a return, your item must be in the same condition that you received it,  unused and in its original packaging. 

To start a return, you can contact us at sales@hibiscusteahouse.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@hibiscusteahouse.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.